Order Terms & Policies

Payment is due upon placement of the order. 
 
We will make a reasonable effort to accommodate customer’s complaint regarding quality of an order, and will replace a defective print or product if the defect is made known to our customer service department within a 72 hour period after the time of receipt by the customer, provided that an RMA is granted.
 
We are not responsible for any loss of customer data or files, including anything that may have been uploaded to our website(s) or server(s). We will attempt to provide a reasonable degree of safety and security to protect user uploaded files, but the customer also willingly acknowledges that the personal upload space allotted to them on our file systems is a complimentary service and that we ultimately bear no financial liability nor offer any warranty to these services.
 
We shall not be responsible for any financial or other damages that our customers may incur directly or indirectly, including in an event that an order was not able to be fulfilled on the customer’s requested timeline.

We cannot guarantee shipping times in transit, and we hold no responsibility for errors or damages on the part of the shipping carrier. If damage or loss occurs to your order while in transit, we will be glad to facilitate you with the necessary information for the carrier to track your item.  If the carrier is willing to accept responsibility for any damage that they incur, we will gladly replace or refund the order. Otherwise, we will issue the customer a credit for replacement only upon an RMA approval.
 
Customers represent that they have a license to reproduce any copyrighted material or intellectual property belonging to any third parties.
 
Customer agrees to indemnify and hold PrintingRoom.com harmless for any claims of copyright or intellectual property right infringement resulting from work orders placed by the customer.
In the event of a chargeback or dispute that qualifies as a breach of these terms, the customer agrees to pay 100% of collection costs, to include reasonable attorney’s fees.
 
The customer agrees that any dispute involving any work done by us will be initiated with our customer service department prior to notification of any third party or credit card or banking institution, and will be if ultimately necessary, litigated in the courts of the District of Columbia only.  The customer agrees that venue is proper in the District of Columbia.